Onboarding Your Team
Proper employee onboarding leads to faster integration, higher job satisfaction, and improved retention.
It helps new hires feel welcomed and confident in their roles, reduces early turnover, and ensures they understand company expectations, culture, and processes. Effective onboarding also boosts productivity and fosters long-term employee engagement.
Outsourcing Challenges - Philippine Context
Outsourcing to the Philippines has been a major global trend due to the country’s strong English proficiency, large talent pool, and cost advantages. Like any outsourcing destination, it’s not immune to failures. While failure rates specifically tied to the Philippines are less frequently published than global averages, studies and industry reports offer useful insights.
Transition Planning
Vendor Management
Sources: KPMG Asia-Pacif Surveys, Deloitte SouthEast Asia, IT & Business Process Assn of the Phils (IBPAP) and some anecdotal surveys
Success isn't guaranteed. You Need to Start Smart
1. Role Alignment & Requirements Confirmation
Before onboarding begins, we confirm:
The job descriptions and key responsibilities
Required tools, software, or systems
Preferred communication methods and time zones
Specific training needs and cultural alignment goals
2. Contracting & Compliance Setup
We handle the administrative groundwork:
Finalize service agreements and employment contracts
Ensure legal and data protection compliance (GDPR, NDAs, etc.)
Establish salary, benefits, and payment arrangements
3. Equipment & Workspace Provisioning
Whether home-based or office-based roles we provide company-issued tools such as:
Workstations, internet connectivity, and IT setup
Access to secure software platforms
Testing of systems for performance and reliability
4. Orientation & Training
We conduct:
A welcome briefing about your company, culture, and expectations
Core and Role-specific training sessions
Overview of communication protocols, KPIs, and escalation procedures
5. Systems Access & Integration
Most clients do it themselves, but we can assist in:
Setting up accounts for email, project management, CRMs, etc.
Integrating your team into your internal systems and communication tools
Ensuring security and data access protocols are followed
6. First-Week Check-in & Support
During the first few days:
A dedicated Smartstart Success Manager checks in with both you and your new team
We address early-stage questions or adjustments
You receive a performance update
7. Ongoing Management & Optimisation
Post-onboarding, Smartstart provides:
HR Support, performance tracking, and KPI reviews
Regular client check-ins and feedback loops
Continuous training and upskilling opportunities
Need Advice from an Outsourcing Expert?
Book an Appointment Today!
- (03) 9123 - 8403
- +63 473 676 996
- [email protected]
We appreciate that time is an important business resource, so we will AIM to get back to you within 24 hours.